Anti-Brilliance Employee Strategy

“Encourage employees to be different, on principle This is part of my anti-brilliance campaign. Very few people can be brilliant. Those who are, rarely do anything worthwhile. And they”

“Everyone is empowered to be creative and knowledgeable Or at least to feel that creative contributions are encouraged. In practice, of course, most ideas come from within whichever depart- ment they are supposed to come from, but not always. The idea of putting our helpline number on the handle of the machine - we are the only company to do this - came from Jackie on the service desk. And, when we were having trouble getting the motor seal to seal properly every time, someone else from the service department, a chap called Pete, discovered that if you did up the screws in cylinder head manner (in a prescribed order) that they would be 100 per cent effective.”