Expand the Service Chain From Every Job
Books Teaching This Pattern
Evidence

Doing the Doing
Alan McKim · 3 highlights
“This is when I experienced a transforming light bulb moment. If we were going to clean up the waste, why not transport the product to its endpoint as well. It soon became apparent to me that there was a real niche opportunity to haul hazardous waste in a fleet specifically designed for the tricky business of transporting government-regulated waste that only approved companies could do. Spurred on by the exciting potential of this idea, we went about creating such a specialized fleet. In the beginning, we leased dozens of 45-foot van trailers, adapting and configuring them to the peculiar needs of moving hazardous waste. We then hired drivers with their own cabs (owner-operators) to pull our trailers. We began looking at our company as not just an emergency response company but as a part of this new environmental hazardous waste industry. It wasn’t long before we transformed into a specialized trucking company.”
“We had a fleet of vacuum trucks purposed to clean oil spills, but they also could haul hazardous waste. So, we decided right then and there to create a transportation division that could haul hazardous waste from sites in New England to all over the United States, reacting as quickly as possible to the mega-opportunities offered by the regulatory push to manage waste and protect the environment. The immediate problem was that in order to carry and move hazardous waste, we needed to have hazardous waste transportation permits, which we did not have.”