Loyalty Over Obedience From Every Employee

““Those are management theories that are totally void of sensitivity,” his human resources manager responded. So what should be done with the least productive workers? “We’ll put them in the right place, where they’ll learn to be productive,” Plourde told Bouchard. It was the price to pay to obtain loyalty from employees, rather than obedience; long-term commitment, rather than mere submission.”

““No one shows up to work every day aiming to rip off the boss,” he says. “In real life, people want to earn their wages, to feel good about themselves, to be able to say they did a good job, to contribute in their own way.” To get there, Bouchard says, each individual has to find the zone in which they can make decisions, room to manoeuvre that fits their abilities and gives them a chance to show what they can do. “That’s a basic need for all humans. We all want that: to reach the level of importance corresponding to our potential. That’s the biggest lesson I learned in my three years doing evening classes at HEC Montréal.””