Entity Dossier
entity

Hoover

Strategic Concepts & Mechanics

Strategic PatternMore Things for More People at Lower Prices
Operating PrincipleFire the Teacher Not the Student
Decision FrameworkDelegate Everything Except the Bet-the-Company Call
Signature MoveFlattery-First Then Publicize Your Version
Identity & CultureTheatrical Recognition as Loyalty Engine
Cornerstone MoveDive Through the Window Before It Closes
Signature MoveCross-Pollinate Executives Through Rotating Questions
Operating PrincipleProfit Lives in the Overload
Signature MoveForty-Eight-Hour Answers, No Study Committees
Identity & CultureRename Problems as Opportunities in Work Clothes
Signature MovePile Work Until Key Men Emerge
Cornerstone MoveStorm the Monopoly Gate at Government Speed
Signature MoveProduct Obsession Over Marketing
Cornerstone MoveTotal Control Vision-to-Market
Competitive AdvantageMagic Over Logic Product Design
Identity & CultureAnti-Brilliance Employee Strategy
Operating PrincipleNature-Derived Invention Method
Signature MoveDeliberate Obtuseness Strategy
Signature MoveEngineering-Design Unity
Signature MoveEdisonian Empirical Testing
Decision FrameworkSingle Message Marketing Discipline
Signature MoveNo Memos Ever Dialogue
Identity & CultureMisfit Identity as Advantage
Strategic PatternConstant Patent Revolution

Primary Evidence

"Kaiser also learned that Ickes was a tenacious watchdog over his department’s expenditures. The Interior chief was convinced that Six Companies wasted money on overtime, performed in other than “emergency” situations. As Six Companies’ work wound down in the summer of 1935, Ickes counted more than seventy thousand separate violations of the letter of the contract and authorized a payroll audit. Ickes suspected no criminal intent but was a stickler for detail. He was irritated by Six Companies’ casual interpretation of the rules, and he considered a $ 350,000 fine. 52 Rather than challenge Ickes’ charges directly, Kaiser devised a masterful response. Several weeks later, as the dam superstructure neared completion, Kaiser arranged for publication of a handsome illustrated booklet, So Hoover Was Built, by Six Companies publicist George Pettit. Copies of the booklet were to be mailed to influential opinion-makers across the country, thus presenting the Six Companies’ perspective before any headline-seeking investigations or negative assessments could surface. In keeping with his determination not to alienate Ickes, Kaiser mailed copies to him before general distribution. The secretary backed down part way and lowered the fine to $ 100,000.53"

Source:Henry J. Kaiser

"Kaiser also learned that Ickes was a tenacious watchdog over his department’s expenditures. The Interior chief was convinced that Six Companies wasted money on overtime, performed in other than “emergency” situations. As Six Companies’ work wound down in the summer of 1935, Ickes counted more than seventy thousand separate violations of the letter of the contract and authorized a payroll audit. Ickes suspected no criminal intent but was a stickler for detail. He was irritated by Six Companies’ casual interpretation of the rules, and he considered a $350,000 fine.52 Rather than challenge Ickes’ charges directly, Kaiser devised a masterful response. Several weeks later, as the dam superstructure neared completion, Kaiser arranged for publication of a handsome illustrated booklet, So Hoover Was Built, by Six Companies publicist George Pettit. Copies of the booklet were to be mailed to influential opinion-makers across the country, thus presenting the Six Companies’ perspective before any headline-seeking investigations or negative assessments could surface. In keeping with his determination not to alienate Ickes, Kaiser mailed copies to him before general distribution. The secretary backed down part way and lowered the fine to $100,000.53"

Source:Henry J. Kaiser

"Any little design improvement that you try to make will inevitably be used to exploit you by your opposition. For example, when Hoover were getting rattled by our success, they decided to claim that their machines had much greater suck than ours. They attempted to prove this by orchestrating a publicity stunt in which they presented a thing they called a suction gauge which they put over the nozzle of their hose, and then over ours. It covered the inlet completely and pur- ported to register a pressure reading. The Hoover won."

Source:Against the Odds - An Autobiography

Appears In Volumes