Introvert's Edge Through Listening

“And that was a large part of the job: listening, a severely underrated talent in business. It should be a class unto itself in business schools. Most people in a conversation are waiting for their turn to speak. Everyone wants to be heard, but few people in business engage in listening to understand.”

“I have learned an awful lot about business over the last sixty-plus years by asking dumb questions and then keeping my mouth shut, more than I ever learned by saying something. Sitting down with major executives across a desk or at lunch, asking them questions, and listening hard to comprehend their most critical issues provided me with the answers I sought—and more insight that I expected.”