Management by Walking Around Obsession

“Regarding the management of his hotels and resorts, Sol was a great proponent of the “management by walking around” method. “If you walk around enough,” he would tell his managers, “you will…”

“Much to the satisfaction of his investors, Sol worked hard at every operational aspect of The Beverly Hills. Just like Ben Novack, his mentor at the Fontainebleau, he was everywhere. He was just as likely to pop up in the laundry or the boiler room as he was to be found at the front desk. He wanted to know what was going on at all times. He knew exactly how many people had visited the Copa or dined in the restaurant the night before. He knew how many check-ins and check-outs there had been and whether he had too many or too few staff on hand. He met his guests frequently and observed his staff while doing so.”