No Memos Ever Dialogue

“No memos - ever First of all, memos are just a way of passing the buck, avoiding the issue, and abdicating responsibility. Secondly, memos only generate memos, then memos responding to the memo responding to the memo, and then ... I could go on but it would be as boring as a memo. Thirdly, and most importantly, however much they multiply, nobody ever reads them. Dialogue is the founding principle for progress. Talk to people, they listen. Monologue leads only to monomania. Memos are also tacky, soulless, and get lost. I would rather people did less, if it means doing what they do properly, and a memo, though quicker than a conversation, is far more likely to lead to a misunderstanding.”

“Here was a man who was not interested in experts. He meets me, he thinks to himself, 'Here is a bright kid, let's employ him/ And he does. He risks little with the possibility of gaining much. It is exactly what I now do at Dyson Appliances - take on unformed graduates to throw youthful ideas around until they have given all they can and are ready to move on to new things. And I was not the only one - the”