Personnel Surgery as Perpetual Discipline Machine

“On organization: “Around here, we run a colonial em- pire with 400,000 employees in sixty-seven countries; and we're writing our own management book in the process.” On managers: “Personnel surgery is the only thing this company needs on a continuing basis. You build discipline in a company and the company will perpetuate itself.”

“don’t strike, they just keep the place going. Those who can’t immerse themselves completely in the job just won’t make it here.””