Tell Everything or Tell Nothing

“SHARING INFORMATION is another key to treating ing people as equals, building trust, and destroying the hierarchy. I think there are really just two ways to go on the question of information-sharing: Tell employees everything or tell them nothing. Otherwise, each time you choose to withhold information, they have reason to think you're up to something. We prefer to tell employees everything. We hold back nothing.”

“"Obviously, some of the information we share flows to the street," John adds. "But the value of sharing everything with our employees is much greater than any downside there might be to some information getting out. It hasn't seemed to hurt us through 27 years of profitable growth in an industry that hasn't consistently done well."”