Entity Dossier
entity
UK’s Civil Aviation Authority
Strategic Concepts & Mechanics
Identity & CultureMirror Time as Character Development
Operating PrincipleChurchill Preparation Standard for Communication
Operating PrincipleNotebook Capture as Leadership Discipline
Strategic PatternCompany Maturation as Child-Rearing
Signature MoveListen to Everyone Not Just Experts
Signature MoveFirst to Know First to Handle Problem Resolution
Decision FrameworkData as Excuse-Making Ammunition
Cornerstone MoveCustomer Experience Over Industry Norms
Operating PrincipleForgiveness Over Permission Culture
Signature MoveSerious Fun as Non-Negotiable Culture
Signature MoveSenior Leadership in Customer Details
Signature MoveBottled Emotions Public Grace Under Fire
Cornerstone MoveScrew It Let's Do It Market Entry
Primary Evidence
"Michael O’Leary, CEO of the Irish airline Ryanair, once described his ideal customer as ‘someone with a pulse and a credit card’ and in the same ‘Lunch with the Financial Times’ interview referred to the British Airports Authority as the ‘Evil Empire’ and the UK’s Civil Aviation Authority as a bunch of ‘cretins and twerps’. While nobody can question Ryanair’s incredible financial success (last time I checked the low-cost carrier had built a market cap of over $13 billion), being voted Europe’s ‘least liked’ airline by TripAdvisor subscribers is something that would not sit well with me no matter how good the bottom line looks."
Source:The Virgin Way