Error Account Personal Liability

“It is safe to say that our error account is running at almost 100% efficiency. We have got to do something to stop these insane mistakes, because the loss comes right off the bottom line, and you know how I feel about that particular statistic. We have been rather cavalier about not charging people for errors. This system obviously has not been working, and when something does not work I believe in change. From this moment on, we reserve the right to debit people who make errors, and this includes managing directors. From this day on, if I or someone who works for me does something stupid, I am going to pay for it. So I would suggest that all of us be careful.”