Listen to Everyone Not Just Experts

“As you will (I hope) understand, one of the keys to ‘the way’ we do things is nothing more complex than listening – listening intently to everyone who has an opinion to share, not just the self-professed experts. It’s also about learning from each other, from the marketplace and from the mistakes that must be made in order to get anywhere that is original and disruptive. And perhaps most importantly, it’s about having fun with a capital F while we’re doing it.”

“here are a few everyday words and phrases that I strongly suggest using as often as possible. The first consists of seven little words that I sincerely believe might constitute one of the most powerful sentences a business leader can utter: ‘I’m not sure – what do you think?’”