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Macy’s
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Chunking for Initiative Taking, Genuine Retailer Identity Commitment, Six-Month Grievance Venting System
[Peter] Drucker was . . . an admirer of Marks & Spencer, the giant British retail concern which, while copying some of Sears’ methods, notably in recruiting, training, and developing new executives, was imbued with a va…
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"[Peter] Drucker was . . . an admirer of Marks & Spencer, the giant British retail concern which, while copying some of Sears’ methods, notably in recruiting, training, and developing new executives, was imbued with a variety of objectives, perhaps more diverse than Sears’ productivity and marketing, for example. It had also established “innovation objectives” as Drucker put it, by which “it rapidly built its quality control laboratories into research, design and development centers. It developed designs and fashions. Finally it went out and looked for the right manufacturer.” The result was one of the world’s best programs for private labels. —Isidore Barmash, Macy’s for Sale, 1989"