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Person
general manager
1 Books1 Highlights17 Themes
general manager appears across 1 book, with 1 highlight.
Books
Notes
Recurring themes
Hierarchy Is the Disease, Not the Cure, The Exception Test: Will Everyone Approve?, Five Pages Run a Billion-Dollar Company
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At our employee meetings, the general manager of the division kicks off the discussion with comments that last no more than 20 minutes. Then, the employees take over. They talk about their equipment, ment, rules and pro…
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Highlights
"At our employee meetings, the general manager of the division kicks off the discussion with comments that last no more than 20 minutes. Then, the employees take over. They talk about their equipment, ment, rules and procedures, and anything else that pertains to how they see the business. Management listens. Second, management takes what employees tell them seriously. Most employees have to screw up a bit of courage to stand up and present a real problem or issue to their managers. If management then just pays the issue lip service, the connection will be lost."
Plain Talk
Themes
Hierarchy Is the Disease, Not the CureThe Exception Test: Will Everyone Approve?Five Pages Run a Billion-Dollar Company25% Return as Accountability FloorShort Lines Beat Org ChartsFreedom as Retention CurrencyHard to Bruise, Quick to HealAutonomy Requires Peer Scrutiny, Not Boss OversightListening Is the ResolutionShared Survival Beats Aligned IncentivesPay for Output, Kill the AppraisalCows-Not-People Site SelectionUniformity Needs Central Control; Innovation Needs Front LinesTell Everything or Tell NothingSteal Ideas from Your Own GeneralsEagles Don't Do Tricks for SpeculatorsHalf Your Bets Will Fail — Budget for It